We offer exchanges only for items that arrive damaged or defective. To be eligible, all of the following conditions must be met:
Eligibility criteria
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Request raised within 3 days of receiving the order — requests after this window will not be accepted.
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Clear photos or videos of the damaged or defective item must be submitted as proof.
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Item must be in its original, unused condition with all original packaging intact.
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Damage must be due to a manufacturing defect or transit issue, not normal wear or customer error.
How to request an exchange
1
Contact us within 3 days
2
Send photos & order details